Д

Даниил

Head of #Support

Cyprus, Limassol

Summary / Bio

**Рекомендую Head of ****#Support** Head of Support с 4-летним опытом построения и масштабирования клиентских операций. Создал с нуля отделы Support и KYC, достигнув 91% удовлетворенности в чате и 15-минутной обработки выводов. Эксперт в оптимизации процессов, снижении рисков и создании клиентоориентированных команд. TG @apobos (Даниил)

Experience

N

Head of Support and KYC

NDA·Cyprus, Limassol

An iGaming company that develops its own platform

B

Senior Integration Manager

BetB2B·Cyprus, Limassol

A B2B supplier of iGaming solutions for the iGaming industry, competing with BetConstruct.

?

Integration Manager

CP

Payment Manager

Chilli Partners·Belarus, Minsk

The affiliate partner program from the well-known iGaming company Chilli, a competitor of 1xPartners.

SD

Shift Lead of English Support

Support Desk Technologies·Belarus, Minsk

A technology company providing IT solutions and a platform for the iGaming industry, a competitor of 1xBet.

Education

Manager, Economist in Finance and Investment

Belarusian State University

Skills

Customer ServiceCustomer SupportCX (Customer Experience)Analytical SkillsPerformance MetricsTeam LeadershipKPI ManagementProcess OptimizationTeam ManagementZendeskJiraConfluenceCommunication StrategyProcess ImprovementKPI AnalysisCommunicationProject ManagementCustomer Relationship ManagementData Analysis

Languages

RussianEnglish